Privacy Policy

KindWave Home Care

Effective Date: December 25, 2025

KindWave Home Care (“KindWave Home Care,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and dignity of individuals who visit our website or communicate with us regarding services. This Privacy Policy explains how personal information is collected, used, protected, and disclosed in connection with our website and non-medical in-home care services.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

• Visitors to the KindWave Home Care website
• Individuals submitting inquiries or contact forms
• Clients, prospective clients, and their representatives
• Family members or authorized contacts communicating with us

This Privacy Policy applies only to information collected through the website and direct communications and does not replace any client confidentiality notices provided during service intake.

2. Information We Collect

KindWave Home Care may collect the following categories of information:

a. Personal Information

• Full name
• Phone number
• Email address
• Mailing address

b. Service-Related Information

• Information voluntarily submitted through inquiries or service requests
• Information necessary to respond to questions or coordinate services

c. Website Usage Information

• Internet Protocol (IP) address
• Browser type and device information
• Pages visited and time spent on the website

Website usage information is collected for security, analytics, and website improvement purposes.

3. How Information Is Collected

Information may be collected when:

• You submit a contact or inquiry form
• You communicate with us by phone, email, or website
• You browse or interact with our website

KindWave Home Care does not knowingly collect personal information from minors through its website.

4. How Information Is Used

Collected information may be used to:

• Respond to inquiries and service requests
• Communicate with clients, families, and representatives
• Coordinate non-medical in-home care services
• Improve website functionality and user experience
• Comply with applicable laws, licensing requirements, and regulatory obligations

Personal information is used only for legitimate business and care-related purposes.

5. Protection and Confidentiality

KindWave Home Care maintains reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. Access to personal information is restricted to authorized personnel with a legitimate need to perform their job duties.

6. Disclosure of Information

KindWave Home Care does not sell, rent, or trade personal information. Information may be disclosed only:

• To authorized employees or contractors involved in service coordination
• When required by law, regulation, or legal process
• To comply with licensing, regulatory, or reporting obligations
• To protect the rights, safety, or property of clients, staff, or the public

7. Health-Related Information

Any health-related or care-related information voluntarily shared with KindWave Home Care is treated as confidential and accessed only by authorized individuals involved in service coordination, in accordance with applicable laws and regulations.

8. Cookies and Website Technologies

The website may use cookies or similar technologies to enhance user experience and analyze website performance. You may adjust browser settings to refuse cookies, though certain features may not function as intended.

9. Your Rights

You may request access to or correction of your personal information or ask questions regarding this Privacy Policy by contacting us using the information below.

10. Changes to This Privacy Policy

KindWave Home Care reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

11. Contact Information